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FREQUENTLY ASKED QUESTIONS
Returns and exchanges
If you are not satisfied with the Goods you have purchased, irrespective of the reason, you can return them without the need to provide any explanation whatsoever within fourteen (14) calendar days of the date of delivery.
In order to return your Goods, simply notify Koröshi of your intention to return the Goods. To do so, please contact Koröshi Paseo de la Castellana 153 bajo28046 - Madrid or by using the contact form available on our website.
After notifying Koröshi, please return the Goods to us along with the purchase receipt and the original packaging within fourteen (14) days. As soon as Koröshi is in possession of the Goods or, if you are using a courier service, as soon as Koröshi receives the Goods, Koröshi will make a refund in the form of original payment within no more than fourteen (14) days.
Notwithstanding the foregoing, we may retain the refund until we receive the Goods or until the Customer provides proof of having returned the Goods, whichever occurs earlier.
In addition to the right of withdrawal established by law for consumers and users, as detailed in the previous paragraph, Koröshigrants Customers a period of thirty (30) days as of the delivery of the order to return the purchased Goods, irrespective of the cause.
If you return the Goods within the contractual period established for exercising the right of withdrawal, that is, within thirty (30) days of the delivery of the order.
You may exercise your right of withdrawal, provided that you notify us of your intention to do so and you return the Goods within thirty (30) days of the date of delivery of your order.
After checking the condition of the Goods, Koröshiwill make a refund in the form of original payment.
You may only return purchased Goods:
- That are unwashed and unworn (excepting reasonable wear and tear as a result of checking and trying on the Goods).
- That are complete (two-piece sets must be returned together).
- That have all tags on (including hygiene seals in certain goods).
You may return Goods in any of the following ways:
- a) For international orders, the return should be arranged by the customer. The package should be sent to the following address, Koröshi may require the tracking number of the packaged returned:
Cp 08917 - Barberá del vallés
- b) If you are in Spain
- At a Koröshi store: To return the Goods, please stop by a Koröshi store and provide, along with the Goods, a copy of the acknowledgement email confirming receipt of the original order or the delivery slip.
- By courier service: Only in Spain and doesn't apply for orders picked up from our stores. First, the client must notify Koröshi using the contact for. Once the return accepted, simply pack the Goods you wish to return (you may use the original packaging), and wait for the courier agent who will pick up the package in 48h/72h.
Unless you are returning the Goods to a Koröshi store or using the courier service arranged by Koröshi, all return shipping costs will be at your expense.
If you consider that the Goods you have purchased are defective or fail to meet your expectations, please contact Koröshi and tell us about it in order to proceed with your return.
You may return the Goods using any of the methods available for returns. Koröshi will then check the condition of the Goods and refund the price and shipment fees (for international orders, the shipment fees is not reimbursable), within fourteen (14) days of the date on which we send you an email confirming the refund or replacement of your purchase.
The foregoing is established without prejudice to your rights as a consumer, as established in the consumer protection regulations.
Unfortunately, we are currently unable to accept exchanges. For a different color or size, please return your Goods and place a new order through the Koröshi Website.
To return a gift, please contact the person who purchased the gift and ask them to follow the return instructions. Refunds on returns will be made in the form of original payment.
Refunds will be made in the form of original payment. Koröshi will not make any refunds until the Goods concerned have been received and their condition has been inspected at the warehouse.
Once the condition of the Goods has been verified, the relevant amount will be refunded, as appropriate, within fourteen (14) days of the date Koröshireceives the Goods returned.
Delivery and shipping
Deliveries are made Monday to Friday. There will be no deliveries on weekends or local holidays. Orders can only be delivered to home or office addresses. In order facilitate the delivery process, Customers are asked to use their work address or an address where someone is available to collect the package.
No items will be delivered to areas where customs duties apply or to PO Boxes.
Customers choosing to collect their order at a Koröshi store may do so within thirty (30) days at the Koröshi retail store they choose online.
For the purposes of these Terms and Conditions of Sale, it will be considered that “delivery” has taken place or that a shipment has been “delivered” when the Customer or a third party duly designated by the Customer is in possession of the Goods.
For these purposes, the person collecting the package at the shipment address indicated by the Customer will be asked to sign for your package. If a third party collects the package for you, such third party must present proof that you have authorized them to collect your package, including, at least, the following information: acknowledgement email confirming receipt of your order and copy of the National ID Card, Alien ID Card or Passport of the Customer, as appropriate.
Orders for Spain are delivered in 2-3 days, and 3 to 7 working days for other EU countries. Delivery dates are normally met. Although Koröshi cannot guarantee specific delivery dates, every effort is made to deliver orders within thirty (30) days of the date of the acknowledgement email confirming receipt of the order, at the latest. Once your order has been dispatched, you will receive an email with the expected delivery date.
If your order is not delivered within thirty (30) days after your order is ready for delivery, for causes not attributable to Koröshi, we will consider that you no longer wish to receive the order. As a result, we will refund all sums, including shipment fees, within fourteen (14) days of the date on which we consider the order as cancelled.
EU countries: 19,99€ and free delivery in orders over 100€.
Price and payments
The prices and offers on the Website are inclusive of VAT (Value added tax), but exclude shipment costs, which will be added to the total amount due and indicated at the time the order is placed.
The prices and offers on the Website are only valid for orders placed online through the Website. Website prices and offers may differ from prices and offers at Koröshi stores.
Prices are expressed in Euros.
To pay for your order, you may use any of the following credit or debit cards: Visa, Visa Electron, MasterCard, American Express, PayPal and Sofort.
In order to charge the applicable VAT according to distance selling regulations, it will be deemed that your delivery address is in the Member State shown in the shipment address. All online purchases are subject to VAT.
We will apply the legal VAT rate in force within the Member State where the package will be delivered.
You expressly authorize us to issue an electronic invoice. However, you may indicate your wish to receive a printed copy of your invoice at any time. In that case, we will issue and send you a printed invoice.
Advantages of being a Koröshi Club Member:
- Accumulate points for each order, 1€ equals 1 point, when reaching 500 points you will have an exclusive 30%off discount applicable on a single purchase.
- You will receive another 30%off discount during the week of your birthday.
- Be the first to know about our news, promos and events.
- According to their terms and conditions, promotion codes are applied to one item only or to benefit from a discount in your order within the period for which they are valid.
- Promotion codes are personal and non-transferable. They can only be used for online purchases. You are not allowed to sell, exchange or assign promotion codes. Promotion codes cannot be uploaded or shown on websites or other media for the purposes of making them available to the public, presenting them as gifts, selling them or making other exchanges. Promotion codes cannot be used for commercial purposes.
- You can only use one promotion code per item and order. Promotion codes cannot be combined with other offers or special promotions.
- Promotion codes cannot be exchanged for money.
- Koröshi has no obligation whatsoever to re-issue or return promotion codes. However, if Koröshi decides, at its own discretion, to re-issue or return a promotion code, you will need to present a copy of your promotion code. Always keep a copy of your promotion codes, as you will be asked to present them in order to benefit from promotion code re-issues or returns.
- Koröshi reserves the right to immediately cancel a promotion code if it is suspected that the promotion code is being used incorrectly or in violation of any of the previous conditions or if there is sufficient cause to cancel it.
Promotional offers shown on the Website to increase the sale of certain Goods are only valid while shown on the Website, unless otherwise specified on the Website.
Si no has encontrado lo que buscas, no dudes en llamarnos o contactarnos por email. Somos todo oídos.
TELÉFONO DE ATENCIÓN AL CLIENTE: +34 685 914 259
HORARIO: de lunes a viernes de 9:00 a 17:00
EMAIL DE ATENCIÓN AL CLIENTE: firstname.lastname@example.org